Internal calls:
Between all Phases of La Cala Hills are free together with calls to Las Lomas (prefix 224) and El Limonar (prefix 226).

How do I make an internal call?
To make a call within La Cala Hills press 2, then the number of the phase followed by the number of the apartment.

What other services are offered?

Security Line:
J. L.Satel are able to provide a dedicated security line with direct connection to a 24hour service.

Check in-Check out service:
If you want to provide a telephone in a rental apartment J. L. Satel can arrange for a bill to be prepared for a defined period. You need to give them 2 days notice of the tenant's date of arrival and date of departure.

Empty Property:
If your apartment is going to be unoccupied for more than a month and no more than six months, J L Satel can arrange a 33% discount on charges for monthly line rental and monthly maintenance. You need to advise them of the dates you would like to exercise this facility.

Where can I contact J. L. Satel?

Telephone : 952 663 647
Fax : 952 586 302
E-mail : admin@jlsatel.com
 

Internal calls:
Between all Phases of La Cala Hills are free together with calls to Las Lomas (prefix 224) and El Limonar (prefix 226).

How do I make an internal call?
To make a call within La Cala Hills press 2, then the number of the phase followed by the number of the apartment.

What other services are offered?
Security Line:
J. L.Satel are able to provide a dedicated security line with direct connection to a 24hour service.
Check in-Check out service:
If you want to provide a telephone in a rental apartment J. L. Satel can arrange for a bill to be prepared for a defined period. You need to give them 2 days notice of the tenant's date of arrival and date of departure.
Empty Property:
If your apartment is going to be unoccupied for more than a month and no more than six months, J L Satel can arrange a 33% discount on charges for monthly line rental and monthly maintenance. You need to advise them of the dates you would like to exercise this facility.

Where can I contact J. L. Satel?

• Telephone : 952 663 647
  Fax : 952 586 302
  E-mail : admin@jlsatel.com

ADSL (Internet)

All apartments have an internet outlet in the wall. It is placed next to one of the phone outlets. The internet is provided as a community service and is paid as part of the community fee.
By connecting the PC to the outlet with a standard net-cable (a phone cable does not work here), you should be ready. It should not be necessary with any special setup at the PC.

Speed:
Currently (November 2007) the speed is 2048/256 Mbit/Sec (down/up). Owners needing higher speed can buy a speed upgrade directly from our Internet Service Provider.

Security:
Each apartment is protected by a firewall and each property is isolated from every other property.
VPN (Virtual Private Network) connections should work fine through the Firewall.
In special cases, you may want to allow access from the internet directly to your own PC. In that case, you can ask our Internet Service Provider to open up a specific port in the Firewall for you.

Sending e-mail from an E-Mail Client:
If you use an e-mail client (such as Outlook, Thunderbird or Eudora) you need to specify an Outgoing Mail Server (SMTP). Sometimes, you cannot use the one you use elsewere, because it has been blocked in order to fight spam. Then you may use the following instead:

SMTP Server: smtp.telefonica.net
User ID: calahills$telefonica.net
Password: lacala

The Internet Service Provider:
The community has a 5-year service contract with the company J. L. Satel, based in Fuengirola, to provide internet (and phone) services. This company will also supply the other phases of La Cala Hills with similar services. Satel owns the cables, the central and de-central equipment and is charging the community a yearly rate, independent of usage. The original cost has recently been reduced by 20% after negotiation by Intercala.
In case of Problems: The service contract allows owners to contact Juan Luis from Satel if there is a problem with the internet connection. There is no charge for this. The company will try to fix the problem immediately (can often be fixed directly from their office without the need for being on site). The contact number is currently: 649 97 6042.

Intercom

The Intercom system can be used to between the block entrance and the apartment (Block Intercom), or between the main entrance gate and the apartment (Gate Intercom).
Block intercom:
Each block has a panel each side of the entrance gates displaying the number of each apartment. To contact an apartment simply press the apartment number. This activates the video door opener inside the apartment. The video panel will allow the owner to see who requires access. To open the block gate press the key button on the video door opener.
Please be sure that you know the person you are allowing to enter. Do not allow strangers to enter the block. If you are unsure, call the security guard.
Gate Intercom:
There is an intercom at the main gate which can be used by visitors if the security guard is not at the gate.
To contact an apartment from the Gate Intercom :

• Enter the block number
• Enter the code allocated to the apartment you require
• Press the bell
• A code will appear in the display
• Press that code
• Press the bell again
• The message 'llamando vivienda' will confirm the apartment is being contacted
• You can open the gate from your apartment by pressing the key button on the video door opener.
   

Administration

What is there to administer ?

One definition of the word 'administer' is 'to manage'. All our communal areas and services need managing: - the gardens, pools, stairways, lifts, entrances, garages, lights, drains, walkways and roads and any other shared spaces and services.

All of these things need to be managed - maintained, serviced and repaired when necessary.

Why use an Administration company ?

It is quite possible for a community to function without paying for the services of an administration company. The question is - would we want to? Certainly in the early days of a community the task of establishing services and contracts and maintaining the community can be very time consuming and demanding. A knowledge of the language and the law could also be considered a useful requirement. Given these factors one might consider it is better to hire in a professional company.

An administrator, when he is a paid professional, is not an elected officer of the community. He is contracted for his services and is chosen by the community.

A community member, the president or another, may carry out many duties of administration, but may not be paid for it.

What does such a company do for us ?

Article 20 of the Law of Horizontal Property defines the functions of an Administrator which are as follows :

• To ensure the proper management of the community, its installations and services and, to this effect, provide the owners with timely information and warnings.
• To prepare the budget of anticipated expenses sufficiently in advance and submit it to the general meeting, proposing the necessary measures to cover the expenses.
• To attend to the conservation and maintenance of the buildings, arranging for the ordinary repairs and taking urgent measures regarding extraordinary repairs, giving an immediate report to the general meeting or, as the case may be, to the property owners.
• To carry out resolutions taken regarding works and to make any payments and receive any monies as properly disposed.
• To act, when the case arises, as secretary of the general meeting and to keep custody, at the disposition of the owners, of the documentation of the community.
• Any other functions conferred by the general meeting.

COMMUNITY ADMINISTRATORS

At the AGM held 11 November 2004 Intercala were appointed as the Community’s Administrators, replacing the previous Administrator Golf Valley.

At the AGM held on 26 October 2009 Intercala were replaced by G & M Administraciones and their appointment was re-confirmed at the AGM held on 22 October 2012.

The Administrator’s offices are in Fuengirola :

G & M Administraciones
Complejo Comercial Las Rampas
Edificio Laurel 2ª Planta
Fuengirola
29640

Tel : 952 464 786 or 952 581 914
Fax : 952 465 287

They are open :

Monday – Friday 09.00 – 13.30
Wednesday 17.00 – 1900

You can e-mail Carmen Garcia at yam2005@hotmail.com