Help Line

Phone

All apartments are supplied with a telephone line already connected and a telephone number already allocated together with telephone points in the lounge and bedrooms.

Who provides our telephone service?
Our telephone service is provided by J L Satel (the same company who provide the ADSL service) based in Fuengirola.

What is the cost for the telephone service?
The monthly line rental charge is 13.97 euros plus 21% IVA (August 2013)
The monthly maintenance charge is 3.73 euros plus 21% IVA (August 2013)

Costs for telephone calls:
Tarifa Nacional
Packages in Minutes


Internal calls:
Between all Phases of La Cala Hills are free together with calls to Las Lomas (prefix 224) and El Limonar (prefix 226).

How do I make an internal call?
To make a call within La Cala Hills press 2, then the number of the phase followed by the number of the apartment.

What other services are offered?

Security Line:
J. L.Satel are able to provide a dedicated security line with direct connection to a 24hour service.

Check in-Check out service:
If you want to provide a telephone in a rental apartment J. L. Satel can arrange for a bill to be prepared for a defined period. You need to give them 2 days notice of the tenant's date of arrival and date of departure.

Empty Property:
If your apartment is going to be unoccupied for more than a month and no more than six months, J L Satel can arrange a 33% discount on charges for monthly line rental and monthly maintenance. You need to advise them of the dates you would like to exercise this facility.

Where can I contact J. L. Satel?

    Telephone : 952 663 647
    Fax : 952 586 302
    E-mail : admin@jlsatel.com
     

Internal calls:
Between all Phases of La Cala Hills are free together with calls to Las Lomas (prefix 224) and El Limonar (prefix 226).

How do I make an internal call?
To make a call within La Cala Hills press 2, then the number of the phase followed by the number of the apartment.

What other services are offered?
Security Line:
J. L.Satel are able to provide a dedicated security line with direct connection to a 24hour service.
Check in-Check out service:
If you want to provide a telephone in a rental apartment J. L. Satel can arrange for a bill to be prepared for a defined period. You need to give them 2 days notice of the tenant's date of arrival and date of departure.
Empty Property:
If your apartment is going to be unoccupied for more than a month and no more than six months, J L Satel can arrange a 33% discount on charges for monthly line rental and monthly maintenance. You need to advise them of the dates you would like to exercise this facility.

Where can I contact J. L. Satel?

  • Telephone : 952 663 647
    Fax : 952 586 302
    E-mail : admin@jlsatel.com

ADSL (Internet)

All apartments have an internet outlet in the wall. It is placed next to one of the phone outlets. The internet is provided as a community service and is paid as part of the community fee.
By connecting the PC to the outlet with a standard net-cable (a phone cable does not work here), you should be ready. It should not be necessary with any special setup at the PC.

Speed:
Currently (November 2007) the speed is 2048/256 Mbit/Sec (down/up). Owners needing higher speed can buy a speed upgrade directly from our Internet Service Provider.

Security:
Each apartment is protected by a firewall and each property is isolated from every other property.
VPN (Virtual Private Network) connections should work fine through the Firewall.
In special cases, you may want to allow access from the internet directly to your own PC. In that case, you can ask our Internet Service Provider to open up a specific port in the Firewall for you.

Sending e-mail from an E-Mail Client:
If you use an e-mail client (such as Outlook, Thunderbird or Eudora) you need to specify an Outgoing Mail Server (SMTP). Sometimes, you cannot use the one you use elsewere, because it has been blocked in order to fight spam. Then you may use the following instead:

    SMTP Server: smtp.telefonica.net
    User ID: calahills$telefonica.net
    Password: lacala

The Internet Service Provider:
The community has a 5-year service contract with the company J. L. Satel, based in Fuengirola, to provide internet (and phone) services. This company will also supply the other phases of La Cala Hills with similar services. Satel owns the cables, the central and de-central equipment and is charging the community a yearly rate, independent of usage. The original cost has recently been reduced by 20% after negotiation by Intercala.
In case of Problems: The service contract allows owners to contact Juan Luis from Satel if there is a problem with the internet connection. There is no charge for this. The company will try to fix the problem immediately (can often be fixed directly from their office without the need for being on site). The contact number is currently: 649 97 6042.

Intercom

The Intercom system can be used to between the block entrance and the apartment (Block Intercom), or between the main entrance gate and the apartment (Gate Intercom).
Block intercom:
Each block has a panel each side of the entrance gates displaying the number of each apartment. To contact an apartment simply press the apartment number. This activates the video door opener inside the apartment. The video panel will allow the owner to see who requires access. To open the block gate press the key button on the video door opener.
Please be sure that you know the person you are allowing to enter. Do not allow strangers to enter the block. If you are unsure, call the security guard.
Gate Intercom:
There is an intercom at the main gate which can be used by visitors if the security guard is not at the gate.
To contact an apartment from the Gate Intercom :

  • Enter the block number
  • Enter the code allocated to the apartment you require
  • Press the bell
  • A code will appear in the display
  • Press that code
  • Press the bell again
  • The message 'llamando vivienda' will confirm the apartment is being contacted
  • You can open the gate from your apartment by pressing the key button on the video door opener.
     

Here you find the following information:

Useful Phone Numbers

Emergencies:

FOR ANY EMERGENCY: 112

 Local Police:

  • Emergency 092
  • Fuengirola 952 589 324
  • Las Lagunas 952 460 808
  • Mijas Pueblo 952 486 228

Guardia Civil:

  • Emergency 062
  • Fuengirola 952 474 030 or 952 474 038

Fire Brigade:

  • Emergency 080

Ambulance:

  • Emergency 061

Hospital Costa del Sol:

  • 952 862 748

Other Useful Numbers:

Security Guard

  • La Cala Hills Phase 1 22222

Malaga Airport

  • Arrivals 952 048 838/44
  • Departures 952 048 804/48

Train Stations

  • Fuengirola 952 478 540
  • Renfe Ticket information     902 240 202

Bus Station:

  • Fuengirola 952 475 066

Taxi:

  • Local Taxi 952 476 593 or 952 478 288

Post Offices:

  • Fuengirola 952 474 384
  • La Cala de Mijas 952 493 001

Contacting Owners

If you need, at any time, to contact the owner of another apartment but you don't have contact details for them you can e-mail your request to any member of the Governing Board. A message will then be passed to the relevant owner with your contact details.

Please ensure that the Governing Board and/or Administrator have your own current contact details.
 

Contacts Summary

Governing Board: You can e-mail the Governing Board by clicking one of the mail-links below or by making an internal call to the corresponding apartment number:

Administrator:

    G & M Administraciones
    Complejo Comercial Las Rampas
    Edificio Laurel 2ª Planta
    Fuengirola 29640
    Tel : 952 464 786/ 952 581 914
    Fax : 952 465 287
    e-mail: yam2005@hotmail.com

Internet/Phone Provider:

    J L Satel
    C/Santa Isabel No 13, Local A2
    Fuengirola 29640
    Málaga
    Tel : 952 66 36 47
    Fax : 952 58 63 02
    e-mail admin@jlsatel.com
    Helpline : 649 976 042

Webmaster:

    Henry Angelo: webmaster@lacalaowners.info

Owners Services

There are many owners within our community who have valuable services to offer. Listed below are various areas in which some of our owners specialise and who may be able to help you out at some time.
If you would like to place your own details here, please e-mail the Webmaster with a brief description plus contact details.

Glass and Window supplier:
Roger Emerson (Apt 709) has a glass manufacturing business which can supply double glazed sealed units or all types of glass cut to size. If you need glass for your coffee table or a new window unit or even a windscreen for your vintage car contact:

    RDMC's Glass Manufacturers S.L.
    Local No 3
    Calle Madreselva
    Las Lagunas
    Mijas Costa
    Málaga 29650

     Tel: 952 665 015
    Mobile: 677712742
    E-mail: rdmcsglass@hotmail.com

Driving Directions

From Malaga Airport:
You can see in a separate window a Planned Route to La Cala Hills from Malaga Airport by clicking the link below:
Route Description
Note that this route is not the shortest one.

Distances to the most important amenities in the area

  • Málaga 37 km
  • Marbella 23 km
  • Playa de Fuengirola 6,5 km
  • Playa La Cala de Mijas 6,5 km
  • Mijas Golf 1,5 km
  • Santana Golf 1 km
  • La Cala Golf 3 km